Cloud Tech Smart Services

IT Support

Remote Support Services

Don’t have a help desk or IT department you can contact and get help from? Get the best support for your business by having unlimited support services for your employees.

Remote support services are based on employee size and number of supported locations. Business IT support provided Monday – Friday 8am – 5pm

All packages are tiered support for the exact amount of support that is needed. End users will interact with a help desk agent who will solve 80% of their issues upon first contact. Technical users and more advanced issues will have an engineer assigned to trouble shoot and resolve the issue as quickly as possible.

**24 hour support packages are available.

On-Site Support Services

Need someone in person to help you out?

Weather you need a Help Desk Technician or a Senior Network Engineer, we have the IT Professionals you need to keep your business running.

Support packages are available to have scheduled visits, from daily to as needed. Our IT professionals can work with you to determine the exact amount of coverage you will need, so you don’t spend more than you have to.

On-Site support is available during normal business hours Monday – Friday 8am – 5pm

*Extended hourly packages available.

**24hr On call packages available.

Block Hours

Block hours are available for advance purchase at a discount rate, and may be used after hours, weekends, and holidays. These hours are locked in at a much lower rate for incidentals and do not expire. They may be used for on-site or remote support.

*Block hours are tiered and transferable.

Customized User Training

Instructor Led Training

Customized on-site or web based instructor led training for your staff to use, interact, and administer your technology and systems.

Customized training and knowledge transfer is available on any support technology.

Documentation and Video

Have customized “How To” documents and Videos created to train your staff on demand

Business Phone Systems

Unified Communications as a Service

Are you a small business owner? An IT Manager for a medium sized business? An Enterprise IT Leader?

Put in a world class solution that scales with you no matter what size business you are running, with an ROI that is realized almost immediately.

  • Phone
  • Mobile App
  • Soft Phone
  • Fax
  • SMS
  • Instant Messaging
  • Meeting Application
  • Contact Center

Take a look at RingCentral and contact us today for a demo.